Terms of service
These Terms and Conditions apply to the Sage Vacay website, products and services. By accessing the website or placing an order, you agree to these terms.
Business Information
The website is operated by:
Business/Trading Name: Sage Vacay
Owner or Registered Entity: Sage Vacay
Phone/WhatsApp: 0328 7008400
Email: hello@sagevacay.com
Eligibility
By placing an order, you confirm that you are legally capable of entering into a purchase transaction or that you are acting with the permission of a parent or legal guardian.
Product Information
We make reasonable efforts to ensure product descriptions, photographs, prices and availability are accurate.
Minor differences may occur between photographs and the delivered product because of screen displays, lighting, photography and natural variations in materials.
We may correct genuine errors in product descriptions, prices or availability. Where an error affects an order already placed, we will contact the customer and provide the option to proceed on the corrected terms or receive a refund for the affected item.
Prices and Payment
All prices are stated in Pakistani Rupees, unless otherwise indicated.
The total payable amount, including applicable delivery charges, will be shown or communicated before the order is confirmed.
Orders may be subject to payment verification. Sage Vacay will never request that a customer disclose their bank password, PIN or one-time verification code.
Order Acceptance
Submitting an order does not guarantee acceptance. An order is accepted when Sage Vacay confirms it for processing or dispatch.
We may decline or cancel an order for legitimate reasons, including lack of stock, payment failure, suspected fraud, incorrect information or an obvious pricing or listing error.
Discount Codes and Promotions
Discount codes:
* Must be used within their stated validity period;
* Cannot be exchanged for cash;
* May be limited to selected products or customers;
* May not be combined unless expressly permitted; and
* May be withdrawn or corrected where issued or advertised in error.
Promotions will be governed by any additional terms displayed with the relevant offer.
Customer Responsibilities
Customers must provide accurate order, payment and delivery information.
Customers must not:
* Use the website for unlawful or fraudulent purposes;
* Attempt to interfere with the website’s operation or security;
* Copy or commercially exploit Sage Vacay’s content without permission;
* Submit false payment, delivery or return claims; or
* Use another person’s information without lawful authority.
Intellectual Property
The Sage Vacay name, branding, photographs, graphics, product designs, written content and other original website materials are owned by or licensed to Sage Vacay.
They may not be copied, reproduced, distributed, altered or used commercially without prior written permission, except where permitted by law.
Third-Party Services
The website may rely on third-party services, including payment processors, website hosts, social-media platforms and courier companies.
Sage Vacay is not responsible for a third party’s independent systems, policies or temporary interruptions. However, we will make reasonable efforts to assist customers where a third-party issue directly affects an order.
Website Availability
We aim to keep the website available and accurate but cannot guarantee uninterrupted or error-free access.
We may temporarily suspend, modify or discontinue parts of the website for maintenance, security, operational or legal reasons.
Limitation of Liability
To the maximum extent permitted by applicable law, Sage Vacay will not be liable for indirect, incidental or consequential loss arising from use of the website or products.
Where liability cannot legally be excluded, Sage Vacay’s liability will be limited only to the extent permitted by applicable law.
Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, personal injury caused by negligence or any consumer right that cannot legally be excluded.
Indemnity
A customer may be responsible for losses reasonably suffered by Sage Vacay as a direct result of the customer’s unlawful use of the website, fraud, deliberate misuse or material violation of these Terms.
Force Majeure
Sage Vacay will not be responsible for a delay or failure caused by circumstances reasonably beyond its control, including natural disasters, severe weather, government restrictions, strikes, transport disruption, internet outages, security conditions or courier interruptions.
This provision does not remove any refund or other right that cannot legally be excluded.
Privacy
Personal information supplied through the website will be used for legitimate purposes such as processing orders, arranging delivery, communicating with customers, preventing fraud and meeting legal obligations.
Further details should be provided in Sage Vacay’s separate Privacy Policy.
Complaints
Customers may submit a complaint through:
Phone/WhatsApp: 0300 7008400
Email: hello@sagevacay.com
We aim to acknowledge complaints within 3 working days and make reasonable efforts to resolve them fairly.
Governing Law
These Terms will be governed by the applicable laws of Pakistan.
Any dispute will be dealt with by a court or consumer forum having lawful jurisdiction. Nothing in these Terms prevents a customer from approaching a consumer protection authority or exercising any right available under applicable law.
Changes to These Terms
We may update these policies to reflect operational, commercial or legal changes.
The latest version will be displayed on the website with its effective date. Changes will not unfairly remove rights that had already arisen under an accepted order.